Shipping and Returns

Shipping Information

Due to the current state of affairs around the world, we are seeing increased delays in all domestic and international shipments. Please allow additional time for your order to ship. Items are not guaranteed to arrive before Christmas.

For more info regarding COVID-19 and how it's impacting our business, please visit our page here.

All packages are shipped using USPS Priority Mail.  If you require your piece to arrive sooner please contact us at info@songlinesbyjewel.com to discuss overnight options.

Returns & Exchanges

All custom orders as well as items purchased on sale or at a promotional discounted price are final.

Due to the nature of handmade organic materials some items will not be exactly as pictured, as stated in the description of each piece.  We, at Songlines, strive to create an excellent experience. We encourage you to ask all questions prior to placing your order. If for some reason you are not happy with your purchase or it arrives damaged please contact us at info@songlinesbyjewel.com.  You are our priority!

Thank you,

Team Songlines,

Christopher, Colleen and Ava